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short code
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What is a
Short Code Voice™ number?

Short Code Voice™ numbers turn your short code into more than a texting channel—it becomes a direct voice connection to your brand. Customers can call the same short code they already know from your SMS campaigns, alerts, and support messages, creating an immediate path to live engagement when it matters most. That means fewer barriers, more high-intent conversations, and a smoother customer journey from text to voice—all through a single trusted number.

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WHY SHORTCODE VOICE?

From Text to Talk—
Without Missing a Moment

Short Code Voice™ numbers expand your existing messaging program into a true omni-channel engagement platform by enabling customers to call the same short code they already use for texting. It creates a seamless path from SMS to voice, helping your brand capture high-value customer interactions, improve responsiveness, and deliver a more connected customer experience.

One Number, Multiple Channels:

Unify messaging and voice under a single memorable short code to create a simpler, more consistent customer engagement strategy.

Seamless Customer Experience:

Allow customers to move from text to voice instantly using the same short code they already know—eliminating friction and reducing drop-off in critical moments.

Capture High-Intent Engagement:

When customers call after receiving a text, they are often ready to act. Short Code Voice™ helps your brand convert that intent into real-time conversations.

Improve Response for Critical Interactions:

Enable immediate voice access for urgent support, service issues, account verification, or time-sensitive customer needs.

Maximize Existing Short Code Investment:

Extend the value of your current short code program by adding voice capabilities without requiring customers to learn or use a separate phone number.

GET CONNECTED

Effortless Activation.
No Technical Integration Required.

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Phone mockup showing Short Code Voice.

  • SIGN THE AGREEMENT

    Execute a simple Short Code Voice™ service agreement to begin the onboarding process.

  • SELECT CALL ROUTING

    Designate where your inbound Short Code Voice™ number calls should be directed within your organization such as a Toll-free number or SIP address.

  • WE MANAGE IMPLEMENTATION

    Our team handles all provisioning, carrier coordination, and technical enablement on your behalf.

  • GO LIVE

    Begin receiving inbound voice calls to your Short Code Voice™ number with no engineering effort required from your team.

HOW IT WORKS

Voice for Short Codes

Step 1

Customer receives
a text message.

Your brand sends an SMS message from your existing short code as part of a campaign, support interaction, alert, or customer journey. Your customer can also just call the short code at anytime if they choose to.

Step 2

Customer calls the
Short Code Voice™ number.

The customer simply taps or dials the short code from within the SMS/Text message when they want to speak with your customer support team.

Step 3

Voice call is delivered
to your business.

The Short Code Voice™ call is automatically delivered to your designated company contact center over a SIP address, or Toll-free phone number connecting the customer directly to your organization.

FAQs

Frequently Asked Questions

View all FAQs

Short Codes

  • What is a short code?

    A short code is a 5- or 6-digit number commonly used by brands to communicate with customers through high-volume messaging services, including alerts, authentication codes, promotions, surveys, and other time-sensitive notifications.

    Because short codes are easy to recognize and remember, they have become trusted customer engagement channels supported by carrier oversight and industry standards.

  • What is a Short Code Voice™ number?

    A Short Code Voice™ number is a non-E.164 number that is typically five or six digits in length and supports voice routing services. Wireless subscribers on supported networks can call these numbers, and when a brand has an established routing profile, the calls are routed directly to the company’s contact center.

    Short Code Voice™ numbers enable brands to provide customers with an easy-to-recognize, memorable number for voice calling. By combining brand recognition with simplified access to live support, Short Code Voice™ numbers helps create a more seamless customer communication experience.

  • Does the Short Code Voice™ service impact my messaging services?

    No. When you establish a routing profile for a Short Code Voice™ number there is no impact to your existing messaging services. There are no changes or coordination required with your existing messaging provider. These are completely separate unrelated services which function independently.

  • Can I call my customers from my Short Code Voice™ number?

    No. The Short Code Voice™ service is a one way only voice service (inbound voice from a wireless subscriber to your Short Code Voice™ number). You cannot make outbound calls originating from your Short Code Voice™ number to your customers. This is strictly prohibited.

Start making the most of your short code.

Get started with Voice