Flight BA 1931X from ZRM to JXZ on Apr 27 at 6:45 AM has been canceled. Call Now for assistance.

Hello Robert, this is Borders University. Your application has been approved. Call Now to review your next steps with admissions.

short code
voice 101

Phone showing a text thread on short code 86423.

Hi Marcia, this is Tweed Co. Your order is ready for pickup. Call Now if you need help or directions.

Fraud Alert: Purchase Declined. Did you make a $53.66 purchase at Desert Mirage Resort on Nov 17 using your card ending in 4321? Reply Y for Yes or N for No, or Call Now.

What is a
Short Code Voice™ number?

Short Code Voice™ numbers turn your short code into more than a texting channel—it becomes a direct voice connection to your brand. Customers can call the same short code they already know from your SMS campaigns, alerts, and support messages, creating an immediate path to live engagement when it matters most. That means fewer barriers, more high-intent conversations, and a smoother customer journey from text to voice—all through a single trusted number.

Get started with Voice

WHY SHORTCODE VOICE?

From Text to Talk—
Without Missing a Moment

Short Code Voice™ numbers expand your existing messaging program into a true omni-channel engagement platform by enabling customers to call the same short code they already use for texting. It creates a seamless path from SMS to voice, helping your brand capture high-value customer interactions, improve responsiveness, and deliver a more connected customer experience.

One Number, Multiple Channels:

Unify messaging and voice under a single memorable short code to create a simpler, more consistent customer engagement strategy.

Seamless Customer Experience:

Allow customers to move from text to voice instantly using the same short code they already know—eliminating friction and reducing drop-off in critical moments.

Capture High-Intent Engagement:

When customers call after receiving a text, they are often ready to act. Short Code Voice™ helps your brand convert that intent into real-time conversations.

Improve Response for Critical Interactions:

Enable immediate voice access for urgent support, service issues, account verification, or time-sensitive customer needs.

Maximize Existing Short Code Investment:

Extend the value of your current short code program by adding voice capabilities without requiring customers to learn or use a separate phone number.

GET CONNECTED

Effortless Activation.
No Technical Integration Required.

Get started with Voice
Phone mockup showing Short Code Voice.

  • SIGN THE AGREEMENT

    Execute a simple Short Code Voice™ service agreement to begin the onboarding process.

  • SELECT CALL ROUTING

    Designate where your inbound Short Code Voice™ number calls should be directed within your organization such as a Toll-free number or SIP address.

  • WE MANAGE IMPLEMENTATION

    Our team handles all provisioning, carrier coordination, and technical enablement on your behalf.

  • GO LIVE

    Begin receiving inbound voice calls to your Short Code Voice™ number with no engineering effort required from your team.

HOW IT WORKS

Voice for Short Codes

Step 1

Customer receives
a text message.

Your brand sends an SMS message from your existing short code as part of a campaign, support interaction, alert, or customer journey. Your customer can also just call the short code at anytime if they choose to.

Step 2

Customer calls the
Short Code Voice™ number.

The customer simply taps or dials the short code from within the SMS/Text message when they want to speak with your customer support team.

Step 3

Voice call is delivered
to your business.

The Short Code Voice™ call is automatically delivered to your designated company contact center over a SIP address, or Toll-free phone number connecting the customer directly to your organization.

FAQs

Frequently Asked Questions

View all FAQs

Short Codes

  • What is a short code?

    A short code is a 5- or 6-digit phone number designed for high-volume messaging between brands and their customers. These numbers are commonly used to deliver alerts, updates, authentication codes, promotions, surveys, and other time-sensitive communications at scale.

    Because short codes are easy to recognize and remember, they typically achieve strong delivery and engagement rates. They are also widely trusted by consumers due to strict regulatory requirements, carrier oversight, and industry standards that help ensure responsible messaging practices.

    Now, short codes are evolving beyond messaging. With Short Code Voice™, brands can extend these same trusted, recognizable numbers into voice—enabling customers to call or be connected directly through the short code. This creates a more seamless and complete communication experience, bridging the gap between messaging and live voice interaction on a single, familiar number.

  • What is a Short Code Voice™ number?

    A Short Code Voice™ number is a five- or six-digit phone number that has been enabled with voice services. Wireless subscribers, on supported networks, can call these numbers. The calls are redirected to the associated brand or company’s contact center.

  • Do Short Code Voice™ services impact my messaging services?

    No. When you establish a Short Code Voice™ number there is no impact to your existing messaging services. There are no changes or coordination required with your existing messaging provider. These are separate unrelated services which function independently.

  • Can I call my customers from my Short Code Voice™ number?

    No. The Short Code Voice™ service is a one way only voice service (inbound voice from a wireless subscriber to your Short Code Voice™ number). You cannot make outbound calls originating from your Short Code Voice™ number to your customers. This is strictly prohibited.

Start making the most of your short code.

Get started with Voice