Privacy Policy

This Privacy Policy describes how Short Code Voice, Inc. ("Short Code Voice," "Company," "we," "our," or "us") collects, uses, discloses, and protects information collected through www.shortcodevoice.com and related websites, portals, and online services (collectively, the "Site"). By using the Site, you acknowledge the practices described in this Privacy Policy.

Last updated on: April 27, 2026

1. Information We Collect

We may collect the following categories of information:

  • Personal identifiers, including name, company name, email address, telephone number, billing address, and mailing address;
  • Account registration and authentication information;
  • Payment and billing information processed in connection with customer accounts;
  • IP address, browser type, device identifiers, and technical connection information;
  • Usage logs, access logs, and activity records relating to Site and portal use;
  • Communications, inquiries, support messages, and other information submitted through forms or correspondence.

2. How We Use Information

We may use collected information to:

  • Provide, operate, maintain, and improve the Site and services;
  • Respond to inquiries and process requests;
  • Administer customer accounts and portals;
  • Process payments and billing activities;
  • Provide customer support and technical assistance;
  • Facilitate service delivery through partners, vendors, and carriers;
  • Monitor Site performance, security, and analytics;
  • Comply with legal obligations and enforce agreements.

3. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential Site functionality and security;
  • User authentication and session management;
  • Performance monitoring and analytics.

Most web browsers permit users to control cookies through browser settings. Disabling cookies may affect Site functionality.

4. Disclosure of Information

We may disclose information to third parties as reasonably necessary to operate our business and provide services, including:

  • Payment processors for billing and payment processing;
  • Cloud hosting providers for Site and infrastructure hosting;
  • CRM, support, and ticketing platforms for customer service and account administration;
  • Telecom and carrier partners for service fulfillment;
  • Other vendors and service providers assisting in operations or service delivery.

We do not sell personal information collected through the Site.

5. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Correction / Deletion Requests

Individuals may request correction or deletion of certain personal information by contacting:

We may retain certain information as required by law, contract, or legitimate business necessity.

8. Children’s Privacy

The Site is not directed to children under 18, and we do not knowingly collect personal information from individuals under 18.

9. Third-Party Websites

The Site may contain links to third-party websites or services. We are not responsible for the privacy or security practices of third parties.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on the Site. Continued use of the Site after updates constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions regarding our Privacy Policy, or with to request a correction or deletion of certain personal information, please Contact Us.