Dedicated Short Code Voice™ Numbers
Voice for
Short Codes
Bridge the missing link in short code communications—Voice! Extend messaging into real-time conversations, giving customers a direct path to your team while maintaining the scale, control, and reliability your brand demands.
WHY VOICE ENABLEMENT?
Why Voice Enablement is so Powerful:
Facilitates Conversational Commerce:
Voice enablement allows for real conversations, which are essential for engaging customers and driving actions.
Improves Brand Perception:
Without voice enablement, customers who try to call the number from which they received an SMS may be unable to connect, negatively impacting your brand.
Enhances Customer Convenience:
Customers expect to respond naturally to messages, whether through text or voice, and voice enablement supports this seamless experience.
Prevents Disruptions in Customer Experience:
By enabling voice replies, you reduce friction and maintain the positive experience you've designed for your audience.
Making The Most Of
Your Short Code
Your short code is already a trusted and recognizable part of your customer engagement strategy. With a Short Code Voice™ number, you can expand its value beyond messaging by enabling voice connectivity through the same number your customers already know. By unifying text and voice under one familiar short code, your brand can create a more seamless customer experience, strengthen engagement, and maximize the return on your existing short code investment.
-
1Maximize Customer Engagement:
Enable voice calls to your short codes, allowing customers to easily connect by dialing the 5-6 digit numbers they already recognize and remember.
-
2Reduce Friction in Communication:
Make it simple for customers to respond naturally by calling your branded short code, extending a seamless, targeted experience across both text and voice.
-
3Enhance Brand Trust and Loyalty:
Partner with us to listen to customer feedback and deliver a comprehensive, end-to-end engagement through a trusted, familiar mobile channel.
TESTIMONIALS
Modernizing Voice Communications for Better Brand Connectivity
We help brands strengthen their existing communications platforms by closing the gap in voice engagement with a Short Code Voice™ number.
“
“Short Code Voice™ numbers complement our Toll-free offerings by enabling businesses to connect and route customer voice calls from short codes directly to toll-free numbers, extending the reach and value of their communications solutions.”
Robert Liff, CEO
800 Phone Numbers![]()
“
"The Short Code Voice™ solution has strengthened our client communication strategy by giving customers an easy-to-recognize, and memorable way to connect directly with our sales and support contact center through a voice call."
Jonathan Merel, CEO
Attorney, Text Legal![]()
FAQs
Frequently Asked Questions
View all FAQs
-
What is a short code?
A short code is a 5- or 6-digit number commonly used by brands to communicate with customers through high-volume messaging services, including alerts, authentication codes, promotions, surveys, and other time-sensitive notifications.
Because short codes are easy to recognize and remember, they have become trusted customer engagement channels supported by carrier oversight and industry standards. -
What is a Short Code Voice™ number?
A Short Code Voice™ number is a non-E.164 number that is typically five or six digits in length and supports voice routing services. Wireless subscribers on supported networks can call these numbers, and when a brand has an established routing profile, the calls are routed directly to the company’s contact center.
Short Code Voice™ numbers enable brands to provide customers with an easy-to-recognize, memorable number for voice calling. By combining brand recognition with simplified access to live support, Short Code Voice™ numbers helps create a more seamless customer communication experience. -
Does the Short Code Voice™ service impact my messaging services?
No. When you establish a routing profile for a Short Code Voice™ number there is no impact to your existing messaging services. There are no changes or coordination required with your existing messaging provider. These are completely separate unrelated services which function independently.